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Frequently Asked Questions
What should I do if the device doesn’t fire?
- Please check if the electrodes on the pod and device have any grime.
- Please perform a charging test to see if it’s a dead battery.
- The internal components are damaged due to dropping the device or water into the device, resulting in a failure to power on the device.
What should I do if it tastes burnt?
- Please replace a new pod or a new coil, and it is not recommended to continue to use it.
- The pod/coil reaches its maximum lifespan.
- Abnormal use and dry burning are prone to burning, for example if the liquid has been.
- Exhausted and continuous to be used, it will be prone to burning.
What should I do if the device can’t be charged?
- Please check if the charger can work normally, and if the charger is abnormal or can’t output a 5V voltage, resulting in a failure to charge the device.
- Please check if the charging cable is normal or whether there is any grime attached to the USB port, change another cable for test.
- Please check if the LED indicator on the device is normal during charging.