Returns
Our return policy is valid for 7 days. If more than 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Please contact us for refund or any related inquiries.

We will respond to you within 2 business days.

Please do not return the product directly to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Customers are responsible for return shipping costs.

Shipping fees are non-refundable.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {{solkattvape@gmail.com}}.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Quality Issues:

For products purchased from other retail outlets, we recommend seeking assistance from the place of purchase.

If the store is unable to provide any assistance or after-sales service, you can seek help from us.

This requires providing our customer service team with the safety code on the product packaging and photos or videos demonstrating the product’s defects.

We thoroughly inspect all information on our website. However, occasional errors may occur, or manufacturers may update information that we are unaware of.

We reserve the right to correct inaccurate information and are not responsible for printing errors.